Based on in-house solution OptiForce, service to launch for store owners and staff this year
Hyundai Futurenet, an ICT specialist affiliate of Hyundai Department Store Group, said Wednesday it has signed an AI chatbot supply agreement with BR Korea, the operator of Baskin-Robbins in South Korea, and will roll out the service before the end of the year.
The chatbot is a mobile assistant service that answers questions from Baskin-Robbins store owners and employees about store operations in real time.
It is being developed using Hyundai Futurenet's integrated AI solution OptiForce. At its core is a proprietary database called VectoCore, which stores text, image and audio data by semantic similarity to enable fast retrieval.
The service also incorporates retrieval-augmented generation, or RAG, technology, which has the AI search its database for relevant information before generating a response to improve answer quality. OptiForce supports multi-cloud services built on Amazon Web Services and Microsoft Azure.
"We will accelerate the diversification of our B2B portfolio by leading with our own customizable AI solution," a Hyundai Futurenet official said.
andy@heraldcorp.com
