Jin Air holds joint accessibility training with Air Busan, Air Seoul

Jin Air said Thursday it conducted an immersive accessibility training program alongside Air Busan and Air Seoul to improve travel convenience for passengers with mobility limitations.

The three low-cost carriers held a joint session Wednesday at the National Rehabilitation Center, where participants experienced firsthand the challenges faced by passengers with disabilities. Now in its second year, the training drew more than 30 operations and cabin service managers and staff from all three airlines.

Participants navigated the facility in wheelchairs or with blindfolds and canes to simulate the difficulties such passengers encounter. The session also covered common service scenarios, including airport mobility assistance, aircraft boarding and seat guidance.

Jin Air said it plans to develop training materials based on feedback gathered during the session and incorporate them into department-level education to strengthen service capabilities. The airline also intends to make the training a regular fixture to raise disability awareness and improve overall service quality.

"We have continuously worked to improve convenience for passengers with disabilities, including simplifying document verification procedures and improving seat arrangements," a Jin Air official said. "In line with the launch of the integrated low-cost carrier, we will further advance our service response system and expand travel convenience."

Meanwhile, Jin Air has been steadily refining its policies to reduce friction during the booking and boarding process for passengers with disabilities. In April, the airline scrapped the requirement for customers with disabilities to submit supporting documents when requesting pre-assigned priority seating, streamlining what had previously been a separate post-booking submission process.

Since last August, Jin Air has also operated a domestic pre-registration service for passengers with disabilities and veterans, among others. Customers who complete pre-registration on the airline's website can receive discount benefits at boarding without presenting additional documentation.

To further improve in-cabin accessibility, Jin Air relocated priority seats for passengers with disabilities toward the front of the aircraft and added a dedicated guidance page for customers who need assistance to its official website.