Eight in 10 LG Uplus employees using AI tool within a month of companywide rollout

LG Uplus said more than 80 percent of its workforce is now using its companywide generative AI platform, just about a month after the rollout.

The company said Monday that more than eight in 10 employees have used Microsoft Copilot since it was introduced last month as the standard workplace tool. Cumulative prompts have exceeded 440,000, with each employee averaging roughly 86 AI-assisted tasks. About 63 percent of all users rely on the tool at least once a day.

LG Uplus said the figures show that generative AI has taken hold across the entire organization, not just within specific teams or roles. The adoption rate surpasses the roughly 70 percent usage level typically seen among global companies in the early stages of enterprise AI deployment, suggesting the tool has quickly become embedded in day-to-day work.

The company attributed the strong uptake to its approach of building Copilot into a dedicated internal environment and connecting it directly to in-house business data — effectively making it an AI that understands the company. Most external AI services restrict access to internal data over security concerns and require employees to separately verify whether AI responses align with actual business information, a limitation LG Uplus said it has overcome.

According to LG Uplus, its Copilot deployment connects in real time to internal systems and business data, allowing the tool to interpret employee queries within their proper work context. Employees can receive responses grounded in internal data without having to preprocess or reformat source materials.

The shift has already changed how certain tasks are performed. Data classification work has been automated using the Claude model within Copilot, which handles criteria-setting and sorting — cutting the time spent on those tasks by about 90 percent.

Report writing has also been transformed. Where employees previously had to process source materials separately before engaging with an AI, GPT and Claude models integrated into Copilot now generate context-aware drafts directly. Employees can finalize reports with only minor edits.

LG Uplus plans to build on this by developing AI environments optimized for specific work types as part of its broader AI transformation strategy. While Copilot will continue as the companywide standard, the company will also support employees in using specialized tools for particular tasks — Codex and Claude Code for vibe coding, Figma and Claude for service planning, and Gemini for content creation.

"We have confirmed active use across a wide range of work areas in a relatively short time since the introduction," said Hwang Seung-yeon, head of strategy and AI transformation at LG Uplus. "We will continue to refine the supporting framework so that an AI-based work environment can take stable root going forward."