The Resident Communication Office of Yangcheon-gu, established under the direct authority of the district mayor at the start of the ninth elected term, launched its first official outreach activity with a safety inspection of deteriorating facilities in a redevelopment zone.
The inspection was prompted by resident complaints over cracked exterior walls on aging housing within the Sinwol-dong housing improvement project zone. Residents had raised concerns about potential collapse and called for safety measures after demolition schedules were delayed due to issues with the project association.
District Mayor Lee Gi-jae visited the site Wednesday morning alongside the head of the Resident Communication Office and relevant department chiefs and civil servants. He listened to residents' concerns and assessed the overall safety of the structures, including exterior wall cracks and surrounding retaining walls.
The district plans to immediately close off and restrict access to hazardous sections, then work with the project operator to install safety fencing around the aging retaining walls based on the inspection findings.
Alongside this, the district will continue to monitor demolition progress and site management conditions to ease residents' concerns and prevent accidents.
Yangcheon-gu established the Resident Communication Office — a body reporting directly to the district mayor — on July 1 to strengthen field-based communication and resolve residents' grievances more swiftly. The office will serve as a control tower for proactively coordinating major complaints and overseeing inter-departmental collaboration, with the aim of building an integrated complaint management system.
"We established the Resident Communication Office to strengthen a lifestyle-focused complaint-handling system, building on the four-year governing philosophy of prioritizing field work, innovative administration and direct communication," Lee said. "In the ninth elected term, we will use the office as the center of a field-driven administration that goes directly into residents' lives, to make Yangcheon a better city to live in."
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