LG CNS brings AI agents to Chaum health checkup center

LG CNS is teaming up with Chaum and Cha Healthcare to apply artificial intelligence (AI) agents across the entire checkup process at Chaum's health checkup center.

LG CNS said Wednesday that it recently held a "kickoff meeting for the introduction of an intelligent checkup center" together with Chaum and Cha Healthcare. The meeting took place at Chaum's health checkup center in Gangnam-gu, Seoul. The event was attended by Bae Min, executive director of LG CNS's financial and public project division; Kim Jae-hwa, director of Chaum; and Lee Jun-young, executive director of Cha Healthcare.

The three organizations will carry out a proof of concept applying AI agents to checkup operations at Chaum's health checkup center. LG CNS will develop AI agents specialized for checkup work, and Chaum will apply them in the field to verify efficiency gains and feasibility.

Chaum's health checkup center designs individualized checkup items based on customers' past checkup history, consultation records and recommendations from their primary physician. In this process, nurses have had to directly search data scattered across multiple systems, including customer relationship management and electronic medical record systems. They have also had to write consultation notes and manage follow-up care and schedules.

LG CNS plans to use the new AI agent throughout the entire process, from designing checkup items beforehand to follow-up care afterward. The goal is to gather and analyze scattered customer information in one place, reducing repetitive data lookups and documentation so nurses can focus more on customer consultations and health management.

The AI agent collects and analyzes customer checkup histories, result reports, consultation records and follow-up schedules scattered across the CRM and EMR systems. It then provides the information needed for checkup work. By analyzing a customer's past checkup results and medical staff recommendations, it suggests necessary tests and the reasons for them, and also produces materials explaining why the tests are needed.

After a checkup, the agent helps draft result reports by combining test results and diagnostic findings. Before a checkup, it creates checklists of precautions tailored to each recipient, and afterward it manages follow-up and observation schedules at three-, six- and nine-month intervals. It also supports referrals to outpatient care and guidance on follow-up visit programs for those with abnormal findings.

Given that foreign customers make up about 30 percent of the health checkup center's clientele, Chaum is also considering applying AI translation and interpretation. The idea is to use the technology when explaining checkup results and during consultations, lowering language barriers and improving convenience for customers.

Through this collaboration, LG CNS aims to secure an AI agent model specialized for health checkup consultations. It also plans to expand the model's use to major CHA hospital checkup centers going forward.

"We will successfully establish an AI-based intelligent checkup system at Chaum to set a new standard for premium health checkups," said Kim Jae-hwa, director of Chaum.

"We will apply the AX capabilities we have built up to the medical field to drive innovation in checkup services and improve operational efficiency," said Bae Min, executive director of LG CNS's financial and public project division.

Meanwhile, LG CNS made a 10 billion won ($7.45 million) equity investment in Chabiotech in January and signed a strategic partnership for cooperation on AX and DX projects. The two companies are also pursuing joint commercialization of a "connected healthcare service" that uses AI to analyze health and lifestyle data to support connections with medical staff and treatment guidance.