Full rollout set for 2027
Gwangju city announced Monday that it has introduced an Integrated Permit Support System, known as IPSS, and begun a pilot operation this month to improve convenience for development permit applicants and boost the efficiency of permit administration.
The system digitizes civil affairs work related to development activity permits, allowing applicants to submit permit requests online and track the progress of their cases without visiting a government office in person.
During the pilot period, users can submit development permit applications and supporting documents over the internet, check the status of their requests, upload supplementary materials, confirm permit outcomes and apply for completion inspections — all online.
The city said the shift away from in-person submissions and paper-based processing is expected to reduce the time and financial burden on applicants while also improving efficiency for civil servants handling cases and managing permit records.
During the pilot, the city plans to collect feedback on inconveniences and suggestions for improvement, while conducting training sessions and outreach for the civil servants and industry workers involved, to ensure a stable rollout.
Based on the pilot results, the city also intends to continuously refine its administrative procedures and expand online permit services to deliver faster and more transparent public administration.
"We plan to complete a full system review through the pilot by year-end and launch full operations from 2027," said Ahn Byeong-cheol, head of the urban development division. "We will actively reflect user feedback to provide a more convenient and trusted permit administration service."
The IPSS is operated by the Ministry of Land, Infrastructure and Transport and provides integrated support for land-use permits, covering the full digitization of development activity permit processes.
pjh@heraldcorp.com
