BMW Group's 'Retail.NEXT' concept applied to redesigned facility
Center equipped with 37 work bays and specialist technicians
Pickup and delivery service among new customer offerings
Kolon Motors, an official dealer of BMW Group Korea, announced Tuesday that it has reopened the BMW Busan Gwangalli Service Center following a full renovation.
Located in Gwangalli-dong, Suyeong-gu, Busan, the center spans 4,664 square meters across four above-ground floors. The renovation introduced BMW Group's latest showroom concept, "Retail.NEXT," creating a more comfortable and welcoming service environment.
The facility is equipped with 37 work bays — including state-of-the-art sheet metal and paint facilities — along with BMW-certified technicians and the latest diagnostic equipment, enabling it to handle everything from major repairs to accident restoration.
In addition, the center has strengthened customer convenience through a fast-lane service that completes minor maintenance and consumable replacements within two hours, a 24-hour vehicle drop-off service, and a pickup and delivery service for customers who cannot visit in person.
The center sits adjacent to Suyeong-ro, a major artery connecting key areas of Busan, offering easy vehicle access. It is also within a 10-minute walk of Gwangalli Station on Busan Metro Line 2, making it readily accessible by public transit.
Meanwhile, Kolon Motors continues to upgrade its customer touchpoints through showroom renovations and various marketing initiatives, including a recent redesign of its BMW Bundang showroom in Bundang-dong, Bundang-gu, Seongnam, Gyeonggi Province.
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