Hyundai Elevator, LG Uplus sign MOU to advance smart elevator services with AI and security tech

Hyundai Elevator signed an MOU with LG Uplus on Tuesday at the Hyundai Group Building in Jongno-gu, Seoul, to cooperate on wireless services, AI and security for a smart remote-monitoring platform, the company announced Thursday.

Under the agreement, Hyundai Elevator will build a stable wireless communications environment centered on its smart remote-monitoring platform MIRI, while expanding cooperation with LG Uplus into AI-based customer service and security to strengthen elevator remote-monitoring efficiency.

Hyundai Elevator will apply LG Uplus's machine-to-machine wireless service technology to the communications link between MIRI and its elevators, improving connectivity between elevators and the platform and building out a smart elevator service ecosystem.

MIRI is an advanced elevator maintenance service Hyundai Elevator launched in 2023. It serves as a smart remote-monitoring platform that checks and responds to elevator operating data in real time. The company plans to integrate AI and security technology with its communications capabilities to sharpen its competitive edge.

The two companies will also pilot an elevator emergency-call service model using AI voice-recognition technology. The emergency-call device is a critical piece of equipment that allows passengers trapped or in distress inside an elevator to summon outside help. Through the initiative, the companies aim to improve customer convenience and build a system capable of responding swiftly to emergencies. They will also pilot AI-based customer consultation and contact-center services, conduct proof-of-concept testing of AI solutions, and pursue technical exchanges.

In addition, Hyundai Elevator will review applying LG Uplus's network and integrated security platform U+SASE and other key security solutions to MIRI. The companies will carry out proof-of-concept testing and priority reviews of SASE, security monitoring and security equipment, along with technical exchanges in the security field.

The two companies previously co-developed MIRI View in 2023, a system that uses AI-enabled CCTV inside elevators to detect abnormal situations — such as screaming, a person collapsing or an unusually prolonged stay — and relay alerts to a monitoring center.

The companies plan to pursue innovation projects aimed at improving customer safety, convenience and operational efficiency as they work to build a next-generation elevator service ecosystem.

"The competitiveness of elevators going forward will be determined not just by mechanical performance, but by how quickly and accurately they can respond in any situation," said Choi Seok-gyu, executive vice president and head of Hyundai Elevator's service division. "Together with LG Uplus, we will add AI, communications and security capabilities to our elevator services to deliver a higher level of safety and convenience."

Im Jang-hyeok, executive vice president and head of LG Uplus's enterprise customer group, said the partnership "is meaningful in that it organically combines AI and security with a stable wireless communications foundation to transform the elevator remote-monitoring system." He added that the company would "continue to work closely with Hyundai Elevator to identify a wide range of innovation projects that can enhance customer safety and convenience."

Meanwhile, Hyundai Elevator has also been making its mark in design: its all-in-one smart hall button was recently selected in the product design category of the 2026 Good Design awards, earning the government-certified GD mark.