The National Pension Service said Thursday it will launch an AI administrative collaboration platform to help civil servants handle inquiries related to disability welfare and basic livelihood recipients.
The platform, deployed across more than 3,500 township and neighborhood administrative welfare centers nationwide, allows civil servants responsible for disability assessments, service support surveys and work-capability evaluations for basic livelihood recipients to enter relevant information and receive immediate guidance when responding to public inquiries.
The National Pension Service, which carries out welfare tasks including disability assessments under government mandate, signed an MOU with Kakao Enterprise in March to develop the platform, combining the agency's specialized knowledge with AI technology. The initiative aims to help local government welfare officials accurately apply detailed eligibility criteria that are difficult to master due to frequent job rotations.
Before the official launch, the system underwent practitioner verification and a four-week beta test targeting local governments nationwide to improve response accuracy and user convenience.
"The launch of this AI administrative collaboration platform marks the beginning of public AI innovation that will help citizens receive fast and accurate welfare service guidance wherever they are in the country," National Pension Service Chairman Kim Sung-joo said. "We expect it to improve the work efficiency of front-line civil servants and enhance the convenience of services for the public."
thlee@heraldcorp.com
