'Sharing use cases and reflecting field feedback to keep improving NAP'
Namyangju city said Monday that an analysis of usage data for its in-house AI work support service, NAP, showed significant growth in both active users and overall AI utilization.
NAP is an AI-powered administrative support service that officially launched in August, helping city employees with a range of tasks including document drafting and data analysis.
According to the city, the number of active NAP users rose about 34 percent from 648 in August to 869 in September. Over the same period, the number of AI task requests climbed about 49 percent, from 16,261 to 24,227, while token usage — a measure of AI processing volume — rose 44.1 percent, from about 297.64 million to about 428.94 million.
The figures point to growing adoption of AI tools among city staff. Notably, employees have moved beyond simple question-and-answer queries to use the service for a wider range of practical tasks, including document drafting, organizing and reviewing work materials, and analyzing files.
The service is now being used across a broad range of departments, including welfare and care, public health, urban planning and architecture, property management, sports, and general administration.
The city expects that as employees accumulate more experience with AI, efficiency in reviewing work materials and analyzing information will improve, supporting faster administrative decision-making. It also anticipates that the service will help deliver timely policy information to residents and enable quicker responses to public inquiries, raising the overall quality of administrative services.
Baek Hee-jin, head of the Smart City Division, said the city would continue to share AI use cases among staff and incorporate feedback from the field to keep improving NAP's capabilities. "We will expand the use of AI so that it translates into real gains in work efficiency and improvements in administrative services," she said.
pjh@heraldcorp.com
