City aims to address billing errors, gate malfunctions during nights and holidays
Paju will pilot a 24-hour telephone call center covering 26 paid public parking lots through December, with full-scale operations set to begin in 2027.
According to the city Wednesday, the initiative is designed to provide faster responses to complaints arising during nights, weekends and public holidays — including billing errors, barrier malfunctions and delays in exiting parking facilities.
Under the new system, Paju Urban Corporation will handle inquiries on weekdays from 9 a.m. to 6 p.m., while the call center will serve as the first point of contact during weekday evenings and on weekends and public holidays.
Currently, complaints about public parking lots are handled only on weekdays from 9 a.m. to 10 p.m., leaving residents without immediate assistance at night and on holidays. The city expects the round-the-clock call center to significantly speed up responses to a range of parking-related complaints.
"This 24-hour call center is a measure to help residents use public parking lots more conveniently, even at night and on holidays," said Lee Seong-won, head of the parking management division. "We will continue working to improve convenience for residents and raise the quality of parking services."
pjh@heraldcorp.com
