Samsung Electronics deploys emergency air-conditioning teams for college entrance exam

Samsung Electronics said Monday it will operate an emergency service for system air conditioners at venues for the 2027 College Scholastic Ability Test.

Samsung Electronics Service has established a dedicated service team to respond to any system air-conditioner failures on exam day. The team will be stationed near test venues, ready to dispatch technicians in emergencies and provide guidance on temporary workarounds.

The company will also run an AI-powered remote home appliance diagnosis service. The system uses AI to analyze the status and usage history of air conditioners connected to SmartThings, allowing service consultants to remotely adjust product settings or advise on corrective measures.

Samsung Electronics Logitech, meanwhile, is carrying out maintenance checks on system air conditioners at exam venues. HVAC engineers will inspect the operating condition of indoor and outdoor unit fans and verify that units are maintaining proper temperatures. The checks aim to identify potential irregularities in advance and ensure heating systems run normally on exam day.

"We will do our utmost — from pre-exam inspections to emergency response on the day of the test — so that students can focus on the exam in a comfortable and stable environment," a Samsung Electronics Service official said.