Auto Inside wins used-car platform customer satisfaction award for 2nd consecutive year

Auto Inside, the company-owned certified used-car platform of AutoHands, has been named No. 1 in the used-car platform category of the 2026 Korea Customer Satisfaction Index for the second consecutive year, touting its vehicle inspection, after-sale warranty and online purchase refund services.

Auto Inside announced Thursday that it had won the used-car platform category of the Korea Customer Satisfaction Index, which evaluates brand preference, satisfaction and expertise based on consumer surveys. This year's assessment covered brand strategy, customer satisfaction scores and customer loyalty.

Unlike platforms that broker vehicles from third-party sellers, Auto Inside purchases used cars directly, inspects them and sells them through a company-owned model.

Its certified used-car lineup covers accident-free vehicles no more than eight years old and with fewer than 100,000 kilometers on the odometer. Each vehicle undergoes a 205-point inspection, and only those that pass are listed for sale — with full service history and inspection records provided to buyers.

Starting this year, the company has also strengthened interior upkeep alongside mechanical checks. Since April, it has applied Cesco's vehicle care service during the reconditioning process, carrying out interior sterilization and odor removal on every vehicle.

A warranty program is also in place to ease repair costs that may arise after purchase. Buyers of certified used cars receive a free warranty covering six months or 10,000 kilometers from the date of purchase, whichever comes first.

Online purchases are available as well. Through its home delivery service, Auto Inside ships a vehicle directly to a customer's preferred location without requiring a showroom visit. Customers who use the service are eligible for a seven-day refund, giving them time to drive the car before committing to the purchase.

The company also maintains a structure in which vehicles at its nationwide company-owned stores are inspected and managed on-site before going on sale, with consumables such as batteries and tires checked as part of the reconditioning process.

"This award carries special meaning because it reflects a direct evaluation by our customers," AutoHands Chief Executive Kim Sung-jun said. "We will continue to raise vehicle quality and service competitiveness to live up to that trust, and to deliver a differentiated used-car buying experience."

Meanwhile, parent company AutoHands is also pursuing a capital market listing as it expands its business. It applied to the Korea Exchange for a Kosdaq preliminary listing review in May. AutoHands posted consolidated sales of 259.07 billion won ($189 million) and operating profit of 7.73 billion won last year.

Auto Inside is also running a chuseok promotion for used-car buyers through Oct. 1. The campaign includes a sweepstakes for an Avante (CN7) used car, discounts on select vehicles and a consultation event for showroom visitors.