Men's fashion mall Flyday draws consumer warning over delayed deliveries, refunds

The Korea Consumer Agency on Friday warned consumers to be cautious when using Flyday, a men's fashion online shopping mall, citing an ongoing pattern of delayed deliveries and refunds.

According to the agency, consumer inquiries related to Flyday began arriving at the 1372 Consumer Counseling Center in December last year and climbed to 102 cases in the January–August period this year.

Of those cases, 83.3 percent, or 85 cases, involved consumers who requested refunds due to delivery delays but were denied cancellations. Contract non-fulfillment accounted for 47 percent of complaints, or 48 cases, while subscription withdrawal issues made up 36.3 percent, or 37 cases.

Resolving the complaints has proven difficult because the operator has become unreachable. The unresolved rate for cases filed between January and August stood at 73.5 percent.

The agency advised consumers to "exercise caution before making purchases on Flyday and to keep documentation that can prove contract non-fulfillment in preparation for any disputes."

It also stressed that consumers should "use credit cards whenever possible when shopping at online malls, and be wary of any mall that accepts only cash payments or offers additional discounts for cash transactions."