27 operators and 5 civil servants work around the clock, monitoring 2,491 cameras in real time
The center responds to missing persons, elderly dementia patients and nighttime emergencies, while supporting police investigations
Emergency call buttons linked to the center relay urgent situations to relevant authorities
The city of Naju operates its integrated CCTV control center around the clock, keeping a constant watch over residents' daily lives across the city.
Working closely with relevant authorities, the center handles everything from searches for missing persons and elderly dementia patients to nighttime emergency response, CCTV emergency call button operations and support for criminal investigations.
Naju city announced Monday that 27 control operators and five civil servants, including police officers, work year-round at the integrated CCTV control center, overseeing 2,491 security cameras installed throughout the city.
Through rotating shifts, operators monitor live footage around the clock. When they detect a situation that poses a risk of crime or a safety incident, or when a resident appears to need urgent assistance, they immediately notify police and other relevant agencies to support an on-site response.
The center's role extends well beyond crime prevention, covering a wide range of safety situations that touch residents' everyday lives.
When an elderly dementia patient wanders off or a reported missing person appears on camera, operators track the individual's location and direction of movement through the footage and share that information with police and other agencies to help locate the person quickly and ensure their safe return home.
At night, operators keep watch over roads and public spaces for people who have been wandering for extended periods, individuals who have collapsed, and situations that could lead to safety incidents. When necessary, they immediately alert the relevant authorities to prevent further harm.
CCTV emergency call buttons — installed so residents can summon help directly in urgent moments — are also connected to the control center around the clock.
When a button is activated, an operator checks the situation on camera and communicates directly with the caller by voice. If the situation is deemed an emergency, the operator promptly notifies police and other relevant agencies so personnel can be dispatched to the scene.
The center's role does not stop at real-time monitoring. When a crime or incident occurs, it assists investigating officers by quickly searching, retrieving, reviewing and analyzing relevant CCTV footage.
The center provides video materials needed to reconstruct events before and after an incident, trace the movements of individuals involved and track vehicle activity, helping police move their investigations forward quickly.
The center recently supported investigators working a serious criminal case in the city, helping them identify a suspect's movements and vehicle before and after the incident by locating and providing the relevant footage.
The city said it continuously reviews its monitoring systems to ensure information can be shared and acted upon more quickly in emergencies, while maintaining a standing cooperative framework between the control center and agencies such as the police.
The city also plans to monitor the operational status of cameras in areas closely tied to residents' daily lives and to keep strengthening security infrastructure in vulnerable areas, with the goal of creating a safer urban environment where residents can feel at ease.
"The integrated CCTV control center is a critical piece of public safety infrastructure — one that rapidly assesses situations when residents are in danger or need help and connects them with a response from police and other relevant agencies," a city official said. "We will maintain round-the-clock monitoring and close cooperation with relevant agencies to respond swiftly to crimes and safety incidents of all kinds, and we will continue to tighten the safety net to protect the lives and property of our residents."
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