LX Hausys earns top call center quality rating for 6th consecutive year

LX Hausys announced Tuesday it has been named an outstanding company in the interior category of the 2026 Korea Call Center Quality Index, an annual survey conducted by the Korean Standards Association.

The recognition marks the sixth consecutive year LX Hausys has received the designation since the interior category was introduced in 2021. The company said it is the only firm to have earned the distinction in the interior category every year since the category's inception.

The Korea Call Center Quality Index evaluates the quality of customer service provided through corporate call centers, assessing factors including accessibility, reliability, courtesy and responsiveness.

LX Hausys has worked to strengthen both agent training and its remote consultation systems. The company regularly provides call center agents with training on interior products, installation and customer service, and also runs installation and repair education sessions as well as collaborative learning programs with service engineers.

Its dedicated training facility, the LX Z:IN Interior Academy, offers both theoretical and hands-on instruction. The programs are designed to handle specialized inquiries arising not only from product questions but also from installation and repair processes.

The company has also expanded its digital consultation channels. It operates a chatbot service available 24 hours a day, 365 days a year, along with a video consultation service, and provides self-help instructional videos that allow customers to identify and address issues on their own.

Technical specialist agents have been assigned separately within the call center. They connect with customers via video call to assess on-site conditions and then guide them through simple remedies or product usage instructions.

"We plan to continuously maintain a high standard of customer consultation quality, deliver differentiated value, and pursue customer-first management built on trust," an LX Hausys official said.