Gmarket doubles free-return products for membership customers

Gmarket announced Monday that it is expanding its free-return benefit for "Kkok Membership" customers to include products shipped through its "Seller Star Delivery" service.

The free-return service now applies to all products covered by Star Delivery, Gmarket's guaranteed-arrival delivery service. Eligible products include those handled through the Dongtan mega-logistics center and affiliated fulfillment partners, as well as those managed directly by sellers under the Seller Star Delivery program. The expansion more than doubles the number of products covered by the free-return benefit — a 163 percent increase.

Customers may use the free-return benefit up to three times per month per buyer ID. Returns due to a change of mind are also covered. However, products in the furniture and fresh food categories are excluded.

Gmarket will continue to bear the cost of returns, and sellers face no additional system configuration requirements or financial burden.

Gmarket said it plans to keep expanding membership benefits and strengthening its Star Delivery service. "Through this service expansion, Kkok Membership customers will be able to purchase more Star Delivery products with greater peace of mind," a Gmarket official said.