KB Securities holds Q3 'Consumer Protection Day' with voice phishing prevention education

By Jung Yoon-hee, The Herald Business

KB Securities said Wednesday it produced and distributed an educational video on voice phishing — covering real damage cases and prevention methods — for financial consumers, and aired an in-house broadcast on mis-selling prevention at branch offices for its employees, marking the third-quarter Consumer Protection Day in 2026.

The company designates the first business day of each quarter as its companywide Consumer Protection Day, running a range of programs aimed at protecting the rights of financial consumers and spreading a consumer-centered culture. It provides financial consumers with investment information and content on preventing financial fraud, while continuously operating consumer protection education and practice programs for employees.

For this quarter's Consumer Protection Day, KB Securities produced a video on voice phishing — a financial crime that can victimize anyone — drawing on educational materials from the Korea Financial Consumer Protection Foundation. The video presents real damage cases, common fraud tactics and prevention tips in an accessible format, with a focus on helping financial consumers avoid harm before it occurs. Anyone can watch the video through KB Securities' official YouTube channel, "Kkebi Securities Marvel TV."

For employees, the company shared a video on branch mis-selling prevention via its in-house broadcast. Based on the results of on-site branch inspections, the broadcast introduced key areas for improvement and case examples, and again stressed the importance of proper work processes and ethics in preventing mis-selling.

In the second quarter, the company produced a consumer-facing educational video on illegal stock-tip group scams — a type of fraud that has been surging — referencing the Financial Supervisory Service's advisory materials on the subject. It also conducted an in-house training session for employees on complaint prevention procedures.

"We will continue to do our utmost to protect financial consumers by regularly producing and providing a variety of programs and consumer protection content that support safe financial lives," said Kang Jin-du, CEO of KB Securities.