Toss Bank publishes first sustainability report since launch

Toss Bank has published its first sustainability report since the bank's launch.

The bank released its 2026 Sustainability Report on Thursday. In her opening remarks, CEO Lee Eun-mi described the report as "not a document summarizing Toss Bank's achievements, but our first public disclosure of how we are shaping finance."

The report defines the core message of Toss Bank's sustainability strategy as "questioning what is taken for granted in finance and setting new standards."

On financial accessibility, the bank's detailed strategies include improving services for financially vulnerable groups such as teenagers, the elderly and the visually impaired; continuously refining UI/UX based on customer behavior; and strengthening financial education for underserved customers.

On trust and transparency, the report outlines plans to upgrade personal data protection systems and reinforce security infrastructure; operate an AI-based abnormal transaction detection system and fraud prevention system; and strengthen ethical standards and compliance frameworks.

On mutual growth and governance, the bank highlighted plans to expand financial support for partners and small business owners; advance paperless digital banking; and establish a transparent governance structure built on expertise and diversity.

"Since our launch, we have created diverse social value by driving innovation to resolve financial inconveniences, expanding financial accessibility and protecting consumers," a Toss Bank official said. "We published this first report to organize those efforts into a unified sustainability framework and communicate more transparently with customers, investors and society."

Meanwhile, Toss Bank posted a net profit for the period of 96.8 billion won ($62.3 million) last year, up 51.1 billion won, or 112 percent, from 45.7 billion won the previous year.