Korean National Police Agency selects 14 'public experience' tasks
Apartment doors to open automatically for 112 emergency responders
Police are pushing to overhaul public safety services, including sending traffic fine notices by mobile phone and installing systems that allow officers responding to 112 emergency calls to immediately enter apartment building lobbies.
The Korean National Police Agency announced Tuesday that it had selected 14 lifestyle-focused "public experience tasks" aimed at eliminating everyday inconveniences and delivering more accessible policing services. The agency said the initiatives were carefully chosen from ideas submitted by frontline officers and internal departments, with priority given to measures whose effects citizens would feel immediately.
On the civil services front, the agency plans to introduce mobile delivery of traffic fine notices with QR code access to violation footage, mobile dispatch of minor-offense penalty notices, online photo updates when renewing a driver's license, an online assembly notification system, online issuance of incident confirmation certificates, and an AI-powered civil inquiry service called "Modoo-ui Gyeongchalgwan" (Everyone's Police Officer).
For investigation convenience, the agency will adopt a remote questioning system for persons involved in cases, expand simplified statement-writing guides for major offense categories, and introduce standards to prevent statement contamination when questioning victims with severe intellectual disabilities in sexual violence cases.
Tasks selected to strengthen the public's right to information include proactive notification to victims when overseas phishing suspects are extradited and the establishment of standards for mid-case and outcome notifications. On the public safety side, the package includes building an automatic lobby-access system for apartments when a 112 call is made, simplifying the procedure for requesting removal of digital sexual exploitation material, and strengthening location monitoring of stalking offenders.
Acting Commissioner Yu Jae-seong of the Korean National Police Agency said it was most important that citizens feel the change from these tasks in their daily lives. "We will continue to build police services that the public can truly feel by carefully examining inconveniences from the citizen's perspective and actively reflecting the voices from the field," he said.
arin@heraldcorp.com
