Starting in September, the district's one-stop civil complaint service grows from 17 to 32 categories, adding 15 lifestyle-related items including food and public hygiene business registration and remodeling permits
Seoul's Jung-gu will expand its one-stop civil complaint service from 17 to 32 categories starting in September, making it easier for visitors and residents to handle administrative matters.
The one-stop service allows residents to complete civil complaints that would normally require visits to multiple departments or agencies in a single trip to one counter. Once a complaint is filed, the responsible department coordinates directly with all relevant offices, sparing applicants the need to shuttle between divisions and significantly reducing the time burden.
The 15 newly added categories cover matters closely tied to daily life. They include permits and registrations for health, hygiene and food-related businesses; public sanitation business registration; issuance of cook, barber and beautician licenses; building remodeling permits and occupancy inspection applications; river construction permit applications handled by the waterworks division; social service provider registration under the family policy division; and construction waste disposal plan submissions by the sanitation administration division.
Jung-gu has been running the one-stop service for 17 categories on a proactive basis, steadily improving the efficiency of civil complaint administration. As of the first half of this year, the processing time for complaints covered by the service had been cut by 61.87 percent — about 14 percentage points above the district-wide average of 54.21 percent.
Building on those results, the district established systematic criteria to identify the 15 new service categories. Priority was given to tasks already handled on a one-stop basis by a majority of other local governments, high-demand complaints that had previously required separate departmental visits, and cases where the law permitted all related procedures to be completed at once but uptake had remained low.
The expanded service will be rolled out across all departments in September after detailed operating plans are finalized this month.
"We expanded the one-stop service to simplify civil complaint procedures and lower the barriers to public administration," Jung-gu District Mayor Kim Gil-sung said. "We will continue to deliver fast, convenient and tailored administrative services that put residents first."
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