Volkswagen Korea launches 2-year collision repair quality guarantee

Volkswagen Korea announced Thursday it is launching the Volkswagen Accident Repair Quality Program (AQP) to strengthen customer trust and satisfaction in collision repair services at its authorized service centers.

The AQP is a post-repair quality assurance initiative that guarantees the quality of collision repairs performed at authorized Volkswagen service centers for two years from the vehicle's release date.

The program was designed to provide systematic aftercare so customers can drive with confidence after an accident, while delivering a differentiated customer experience through the superior repair standards of Volkswagen's authorized service network.

All vehicles that undergo collision repairs at an authorized Volkswagen service center are eligible for free re-repairs if quality issues are found in bodywork or paintwork within the 24-month coverage period from the release date.

Customers will also receive free parts replacement if quality problems arise with components replaced during the collision repair. If a dashboard warning light comes on, Volkswagen will provide a free diagnostic service regardless of whether the issue is related to the repaired area, giving customers greater peace of mind about their vehicle's condition.

Additional services are available to ease the financial burden of collision repairs. Customers whose repair costs reach 3 million won ($2,190) or more will receive a deductible support program for one additional year.

When an electric vehicle is brought in for collision repair with an estimated repair cost of 2 million won or more, Volkswagen will also provide a free high-voltage battery inspection to assess battery condition following an accident.

To mark the program's launch, Volkswagen Korea will hold a launch event through Oct. 15. During the event, customers who carry out own-vehicle insurance repairs at an authorized Volkswagen service center with repair costs of 2 million won or more and a fault ratio of at least 50 percent will receive a fuel gift card worth 200,000 won as a premium insurance surcharge subsidy.

Meanwhile, Volkswagen Korea is running the "Volkswagen Fall Full Care Campaign" through Sept. 30 to offer comprehensive service benefits ahead of the Chuseok holiday, helping customers prepare for safe and comfortable long-distance travel.

The campaign, designed to support safe driving through enhanced digital customer service, is open to customers who bring their vehicles into an authorized Volkswagen service center during the campaign period. It offers a range of benefits — including vehicle safety inspections, interior care and parts discounts — to help families prepare for the heavier travel that accompanies the Chuseok holiday.